Say hello — a human reads it.
One address for everything
[email protected] — replies come with plain, discreet subject lines, always. A line in the subject helps us route it:
- “Correction” — a spec, price or stock state that's wrong. Include the page link and, if you have it, your measurement. These get fixed fastest of all.
- “Maker” — you pour silicone and want in (or want something changed about how we list you). We'd genuinely love to hear from you.
- “Bot” — anything about GoldilocksBot's crawling, from tuning to stop-entirely.
- “Privacy” — access, correction, deletion or export of anything we hold. See the privacy page for what that covers.
- “Hello” — everything else, from ideas to typos.
What not to send
No photos of people, please — the site is product-only, and unsolicited anything gets deleted unread. And if a message needs urgency, this isn't the channel: we're a small operation and answer in days, not minutes.
Before you write
The quick answers: we're independent and never a shop, orders and returns belong with the maker you bought from, restock alerts arrive with accounts later this year, and no — makers can't pay to rank better. Everything else, we're all ears.